Privacy Policy | The Pantry

Privacy Policy
Last updated: 10.07.25
At The Pantry - by Kismet Cabana, your privacy matters to us. We're committed to protecting your personal information and being transparent about how we use it – no funny business, just good, honest data care. This Privacy Policy explains what information we collect, how we use it, and your rights as a customer, guest list member, or curious browser.

What We Collect
When you interact with us - whether you're joining our guest list, placing an order, or signing up for emails – we may collect:

Name
Contact details (email, phone number, delivery address)
Order history
Marketing preferences
Website activity (via cookies or analytics tools)

We only collect what we need to process orders, deliver top-notch service, and improve your experience.

How We Use Your Info
We may use your information to:

Process and deliver your orders
Email you order updates or important info
Share the latest Pantry news, offers or product launches (if you’ve opted in)
Improve our website and services
Keep things legal, secure, and running smoothly

Marketing & Newsletter Emails
If you’ve joined our guest list (newsletter), we’ll send you the inside scoop – but you can opt out at any time by clicking “unsubscribe” at the bottom of our emails. No hard feelings. We will never sell or rent your data to third parties.

Cookies
Our website uses cookies to help us improve functionality and user experience. You can manage or disable cookies in your browser settings at any time.

Keeping Your Data Safe
We store your information securely and only for as long as necessary. Your data is protected by industry-standard security practices, and only authorised Kismet Cabana team members have access.

Your Rights
You have the right to:

Access the personal data we hold about you
Ask us to correct or delete it
Withdraw consent at any time
Complain to a supervisory authority (we hope it never comes to that!)

To make a request, drop us a line at hello@kismetcabana.com

Third-Party Services
We may use trusted third-party services (like our payment provider or e-commerce platform) to run things behind the scenes. They’ll only access your data as needed to provide their service – and they’re required to keep it safe too.

Questions?
We’re always happy to chat. If you have any questions about how your data is used, stored or managed, contact us at:
hello@kismetcabana.com Or come visit us at La Haule and ask in person.

Returns & Refund Policy

Last updated:10.07.25

At The Pantry – by Kismet Cabana, we take pride in delivering delicious, high-quality products that celebrate local produce and bold flavours. Your satisfaction matters to us – and we want to make things right if something’s not quite up to scratch.

Frozen Food & Fresh Produce

Due to the nature of our products, we’re unable to accept returns on perishable goods (including frozen meals, condiments, and fresh produce) unless the item is damaged, faulty, or incorrect on arrival.

If this happens, please:

Contact us within 24 hours of receiving your order
Provide your order number and a clear photo of the item in question
Email us at [your email address]

Once reviewed, we’ll offer either:

A replacement item (if available)
A refund to your original payment method
A credit note for future orders

Merchandise & Non-Perishables

For merch (like our tote bags, tees, or coolers), you’re welcome to return unused items in their original condition within 14 days of delivery.
Please email us first before sending anything back.

Customers are responsible for return shipping costs unless the item is faulty.

Order Issues or Changes

Need to update or cancel your order? Let us know before your delivery day and we’ll do our best to help. Once your order is packed or dispatched, we can’t guarantee changes can be made.